Return and Exchange Policy

Return & Exchange Policy

At Mountain Gold, we stand behind the quality of our Himalayan Shilajit. We want you to feel confident in your purchase, which is why we offer a straightforward return and exchange process.

7-Day Money-Back & Exchange Guarantee

We offer a 7-day guarantee from the date you receive your order. If you are not satisfied with your purchase, you can request either:
A full Money-Back Refund.
A product Exchange.

Conditions for Returns

To be eligible for a return or exchange, please ensure that:
The request is made within 7 days of delivery.
The product is in its original packaging.
You have the proof of purchase (order number or receipt).

How the Refund Process Works

Your satisfaction is our priority, but to prevent misuse, we follow a standard inspection process:
Return Shipment: The customer is responsible for shipping the parcel back to our provided address.
Inspection: Once we receive the parcel from the customer, our team will inspect the item.
Refund Issue: After the parcel is received and verified at our end, your money will be refunded to your original payment method or bank account within 3-5 working days.

How to Start a Return

To initiate a return or exchange, please contact our support team at mountain.gold@outlook.com/03707311068 with your order details.